Felinwen Holidays’ Privacy Policy

Our contact details
Name: M and S Clarke
Address: Pant Yr Ystrad Fach, Whitemill, Carmarthenshire, SA32 7HJ

Phone Number: 01267290734
E-mail:info@felinwenholiays.co.uk
Website: www. felinwenholiays.co.uk
Date of Policy Completion: 9th September 2021

The type of personal information we collect
We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • IP Addresses and cookies, required to run our website and in turn via our third party providers (subject to change without notice), TSOHost, AirBnB, Freedom Camping and Bookalet.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Collecting data in order to process your booking with us
  • To enable our website to run

We use the information that you have given us in order to run our business and provide you with the service of our holiday let.
We may share this information with law enforcement agencies in the event of a criminal act. We do not sell your data.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@felinwenholiays.co.uk

(b) We have a contractual obligation.
(c) We have a legitimate interest.

How we store your personal information
Your information is securely stored on our computers and third party providers’ servers.

We keep booking, contact and financial transaction information for at least six years after the financial year they relate to. We will then dispose your information by deleting all emails after 6 years. Bookalet and AirBnB (or other providers) Freedom Camping and Barclays Bank deal with the data stored by them in-line with their own policies.

Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@felinwenholiays.co.uk if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us via the contact details at the top of this document.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk